What to do if your Apple Card gets lost or stolen?

Apart from the ease of having a card that syncs with the Wallet app on your Apple device, many individuals desire an Apple Card due to its various benefits, which include waiving the typical fees and interest rates associated with most credit cards.

Losing your Apple Card is as annoying as losing any other credit card. Thankfully, the Apple Card has cutting-edge security measures that enable you to rapidly freeze them in case you misplace them. What else? It is simple to ask for a new card.

How to lock your titanium Apple Card

If you think your titanium Apple Card was stolen, you first need to lock your card and then use your iPhone or iPad to request a replacement card. Here’s what you should do:

  1. Open the Wallet app on your iPhone.
  2. Tap Apple Card.
  3. Tap More (…) button → Card Details (i).
  4. Scroll down and tap Titanium Card → Lock Card

Aside from this, you may also want to lock your Apple Card if you simply want to prevent yourself or loved ones with access to your card from making purchases.

Note: Once you lock your titanium Apple Card, you won’t be able to make purchases with it until you unlock your card.

How to unlock your titanium Apple Card

Say it wasn’t stolen, and you found your Apple Card after misplacing it. You can always unlock it so you can make purchases again. Here’s how:

  1. Open the Wallet app → Tap Apple Card.
  2. Select More (…) button → Card Details (i).
  3. Tap Titanium Card → Tap Unlock Card. Follow the onscreen instructions. You may need to enter your password.

How to request a replacement Apple card on iPhone and iPad

Now that you’re done locking your Apple Card, the next step is to request a new one.

On your iPhone:

  1. Open the Wallet app.
  2. Tap Apple Card → More (…) button → Card Details (i).
  3. Scroll down to the Titanium Card section. Select Request Replacement Card.
  4. Choose the reason for requesting a card replacement. Select from LostStolenDamaged, or Other reasons. 
  5. Tap Next and follow the onscreen instructions.

On your iPad:

  1. Open the Settings app → Scroll down and select Wallet & Apple Pay.
  2. Tap Apple Card.
  3. Go to the Titanium Card section, and select Request Replacement Card.
  4. Follow the onscreen instructions to complete the process.

The next step is to wait for your new card to be mailed to your billing address. Note that choosing Lost or Stolen will immediately suspend your old card.

If you try using your old card, you’ll see a notification that says Declined – Card Replaced.

How to cancel your request for a replacement Apple card

If you already sent a request for your replacement card but found that your Apple Card has just been misplaced, you can still cancel your request by chatting with an Apple Card Specialist. 

Just go to your Wallet app → tap Apple Card → More (…) button. Tap Card Details →  Message. Enter your message and tap Send.

What to do if your iPhone is missing along with your Apple Card?

Your Apple Card works seamlessly with the iPhone, and the only way to lock and request a replacement card is through your iPhone or iPad. 

In the unfortunate case that you lose both your card and iPhone, you can call Goldman Sachs for a replaced Apple Card. You can reach them at (877) 255-5923. Make sure you try to locate your missing iPhone using Find My.

How to lock a participant’s titanium Apple Card

If you’re using Apple Card Family, you can lock a participant’s titanium Apple Card if you’re the account owner or co-owner. To do this:

  1. Open Wallet on your iPhone → Tap Apple Card.
  2. Tap More (…) button → Card Details (i).
  3. Select the participant’s name
  4. Scroll down to the Titanium Card section → tap Lock Card.

How to unlock a participant’s titanium Apple Card

The process for unlocking a participant’s titanium card is similar to unlocking your own Apple Card.

  1. Just go to your Wallet app → tap Apple Card. Select More (…) button → Card Details (i).
  2. Select the participant’s name, head to Titanium Card, and tap Unlock Card

How to manage your Apple Card if you lost your iPhone

Given that you’re using the same Apple ID across all of your devices, you can still access your Apple Card account controls on any old iPhones, iPads, or iPods you may still have stored away.
Using your outdated gadgets, you can still check your transactions, get in touch with support, pay your bills, and lock your real card.
As an alternative, you can go to card.apple.com and sign in using the Apple ID that is associated with your Apple Card.
You can access your balance and statements using this. You can use this website to lock your card and get a new card without an iOS device because it also allows you to manage your linked bank accounts and get in touch with customer service.

Calling Customer Support can assist you in managing your account if everything else fails. They’ll be more likely to be able to handle account management tasks like suspending your bill.

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