15 Ways to fix “Cannot Connect to App Store” on iPhone or iPad 

The App Store is the only place to go whether you want to update an existing app or browse for new, trending apps.

App Stores are frequently user-friendly and responsive. You may occasionally encounter the “Can’t connect to App Store” problem message on your iPhone or iPad. If that applies to you, don’t panic; I’ve included a number of remedies and troubleshooting steps to help you resolve the error and resume using the App Store.

1. Retry connecting

Retry option is also there below the error notice “Cannot Connect to App Store”. Although it’s likely that you’ve already tried it, press it a few times to check if it will link your iPhone or iPad to the App Store.

Before doing so, try moving your location. There might just be a slight connection latency. If not, keep reading.

2. Check App Store servers

It’s best to first determine if the fault is in Apple’s servers before you blame your Wi-Fi connection or your iPhone for the problem. The App Store error occasionally results from server problems.

If you want to be certain, visit Apple’s System Status page and see if the App Store server is accessible (it should have a green circle next to it). The App Store might be experiencing some issues if you see a yellow circle.

You have no choice except to wait for Apple to fix the problem in this instance.

Check App Store servers

3. Check your internet connection

Although it should go without saying, be sure your internet connection is operational. A Wi-Fi, cellular data, or hotspot internet connection is required to use the App Store.

Launching Safari and seeing if you can browse the internet will suffice to make sure. Make sure your Wi-Fi connection is active, steady, and correctly configured. Data and hotspot connections work similarly.

You can take the following actions to address any network connection issues:

Reconnect your iPhone or iPad to your Wi-Fi network

Check the Wi-Fi bars on your iPhone or iPad to see how many are visible if you’re connected to Wi-Fi. Your Wi-Fi signal is generally good if it has four to five bars, but if it has two or fewer bars, your Wi-Fi connection is to blame for the App Store issue.

To test if anything changes, you might wish to unplug and reconnect your iPhone or iPad from the Wi-Fi network. How to do it:

  1. Head to Settings → Wi-Fi and tap on the More information (i) icon beside your chosen Wi-Fi network.
  2. Choose Forget This Network and connect back to the network again.

    Forget this network and reconnect on iPhone

Be sure that you know the password before forgetting the network.

Allow App Store to use data connection

The App Store isn’t allowed to use your data connection if you’re using a cellular data connection, which may explain why you’re seeing the “Cannot Connect to App Store” issue.

Open Settings Cellular and navigate through the apps until you find App Store to repair this. Next, turn the switch next to App Store. This enables the programme to carry out operations like updates and downloads by using your cellular data.

Restart your Wi-Fi router

It’s possible that the problem is with your router and not with your iPhone or iPad. One way to accomplish this is to reset your router after logging into the settings page of your router through your web browser (provided you have cellular data to do so).

Another option is to manually look for a small light that has turned on and rule out any other strange blinking. Restart anything that seems off by turning it off for a while, then turning it back on.

If the issue continues, you should contact your network provider to have it fixed.

Change DNS settings

If you’re still unable to connect, try changing your DNS settings

Head to Settings → Wi-Fi and tap on the More information (i) icon beside your chosen Wi-Fi network. Choose Configure DNS and switch it to Manual. Delete the current DNS server by tapping the red button, then input, or

Go back to the App Store and see if this solves the issue.

Try another Wi-Fi network

Try a different Wi-Fi network and see if it works if all else fails. It’s conceivable that the setting of your current Wi-Fi network is more restrictive than other networks, making it impossible for you to connect to the App Store. It could also be because it is unstable and too weak to utilise.

4. Force quit and relaunch App Store

Like any other programme, the programme Store could crash due to brief difficulties. The best course of action is to force close the app and relaunch it.

Open the App Switcher, select the App Store, and then swipe up to force-quit the app. Depending on your phone, there are many ways to access the App Switcher. Reopen the app after shutting it.

5. Toggle Airplane mode on/off

Airplane mode is another magic pill that resolves many connectivity and network issues your iPhone or iPad may have. You must access the Control Center to do this.

On a device with Face ID: Swipe down from the upper right corner of your screen

On a device with a Touch ID: Swipe up from the bottom of your screen

Then tap the Airplane mode icon. Wait for a minute before tapping it again to turn it off. Relaunch App Store to see if the trick helped resolve your App Store issue.

Enable and disable Airplane mode

6. Clear the App Store cache

Try emptying the App Store’s cache if it’s still not functioning. This can assist in getting rid of any temporary files that might be the problem. Like other programmes, the App Store is controlled by numerous lines of code.

Temporary data is kept in a “cache” by software programmes. Corrupted cached data may result in unforeseen problems, including the App Store not loading. This data can be deleted to give the programme a clean reset.

Go to the app and quickly tap any of the tabs at the bottom of the screen ten times in a row. No screen indication indicating that the App Store cache has been cleaned will appear.

Open the app switcher and quit the app before relaunching it.

7. Update to the latest iOS or iPadOS

An outdated OS can lead to many errors, so it’s a good idea to keep your iPhone or iPad up-to-date whenever a new update gets released. Updating your device’s software helps fix bugs and glitches, and the “Cannot connect to App Store” is a system bug on your iPhone or iPad.

To update your device’s OS:

  1. Go to Settings → General.
  2. Tap Software Update. Your device will check for any available updates that may be available for your iPhone or iPad. If there’s an available update, tap Update and Install.

    tap on general and then tap on software update in ios 14 settings on iphone

8. Sign out of Apple ID and sign back in

Sometimes, signing out of your Apple ID can troubleshoot issues on apps related to it, like Apple Music and the App Store. 

Note: Before you sign out of your Apple ID, be sure that you know your Apple ID password. Remember that your Apple ID is your only way to access Apple services and all your Apple devices. 

To sign out, head to Settings, then tap your name at the top. Scroll down at the bottom and tap Sign Out. You’ll be asked for your password to confirm your action.

Sign out of Apple ID on iPhone

After this, head back to Settings to sign back in.

9. Sign out from App Store

If the above method doesn’t work, you may want to try a similar method that signs out the App Store. To do this, go to Settings → [your profile] → Media & Purchases. Tap Sign Out, then sign in again.

Sign out from App Store on iPhone

10. Turn on your location

Sometimes, the App Store may not work as smoothly if your location is turned off. Turning it on may help it work. To do this:

  1. Go to Settings→ Privacy & Security.
  2. Tap Location Services and toggle it on.

    Turn on your location on iPhone
  3. Scroll down and look for App Store and change Never to either Ask Next Time Or When I Share or While Using the App.

    Select Ask Next Time Or When I Share in App Store Location

11. Turn off your VPN

If you have a VPN (virtual private network) on your device or use VPN apps, you may want to turn it off for a while. Different countries have different access to the App Store.

So if your VPN is in a different country than your App Store’s location, it may prevent the App Store from loading. To turn it off, go to Settings→ General→ VPN & Device Management. Tap VPN, then toggle it off.

Turn off your VPN on iPhone

12. Check your Time and Date Settings

It’s also essential to have your Date and Time set correctly on your phone, as this is needed for some services to connect. It’s crucial for your device’s date and time to be synced with your location’s time zone so that the App Store can connect.

To check your Date and Time settings, go to Settings → General → Date & Time. Make sure the Set Automatically option is enabled.

Tap on General and Select Date and Time and Then Enable Set Automatically on iPhone

13. Force restart

Another approach to refresh your iPhone or iPad is to force a restart. If the App Store isn’t functioning because of a minor bug or software error, this might help it load properly. Your iPhone or iPad’s network or software troubles may potentially be resolved by restarting the device.

Check the instructions for your device to learn how to forcibly restart your iPhone or iPad as they differ depending on the model. You can try opening the App Store again once you’ve forcibly rebooted to see if it works.

14. Reset Network Settings

Your network settings need to be reset in order to resolve the “Cannot connect to App Store” problem. If none of the other methods you attempted have worked, you should try this one. This technique does not remove any of your data; it merely clears your Wi-Fi and mobile network settings.

Prior to starting, make sure you are familiar with all of your passwords because doing so will overwrite any current network settings. Reset your network configuration by:

  1. Go to Settings → General → Transfer or Reset iPhone.
  2. Tap Reset → Reset Network Settings.
  3. Enter your passcode if needed and select Reset Network Settings again.
  4. Finally, tap Reset Network Settings again to confirm the reset and restart your device.

    Reset Network settings on iPhone and iPad

Once done, you can open the App Store and see if it’s working. If it still doesn’t work, you may want to reset your iPhone or iPad. 

15. Reset Network

Set The last resort is to reset your iPhone to factory settings if all other attempts have failed. Even though it’s doubtful, a factory reset may be able to resolve underlying software problems that are the root of the “Cannot Connect to App Store” problem.

Make sure to back up your vital files first because doing this will reset your device to its default settings. To reset your device, follow these steps:

  1. Go to Settings → General → Transfer or Reset iPhone.
  2. Select Reset → Reset All Settings.
  3. Enter your password to confirm.

    Steps to reset all settings on iPhone

After the reset is done, your device will restart. Once done, you can try connecting to the App Store again and see if it works.

Contact Apple Support

If all else fails and none of the suggested fixes worked, you might need to get in touch with Apple Support for additional help. They can look over your account and assist with any potential problems that might be stopping the App Store from loading.

Wrapping up…

Your iPhone or iPad may see the problem “Cannot connect to App Store” for a number of reasons, including a sluggish internet connection, incorrect network settings, VPN activation, and others. Try the suggestions above if you’re having this problem; hopefully, one of them will help.

Which one was successful for you? Tell us in the comments section below. You can also offer any other advice or strategies that have proven successful for you.


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